Features
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Britain's ethnic minority community is represented at the highest level in other walks of life, such as law, the arts and banking, but when it comes to public sector bodies there is a woeful lack of diversity, a new taskforce claims
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A new report from the Cabinet Office has highlighted the benefits of customer journey mapping when citizens connect with public services. Once authorities have a meaningful insight into how and when its services are accessed, outcomes will invariably become more effecient and cost effective
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Cutting-edge technology and a change of attitude has seen the public sector significantly improve its customer satisfaction ratings - with the potential to make significant cost savings
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If councils are reluctant to follow the Total Place agenda of working together to deliver services more cheaply, will ministers force them to, asks Max Rashbrooke
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News
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All the talk is of mutuals being the way forward for public services. Tory leader David Cameron is a champion of the idea, and there is interest from local government services - but how would they work?
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Shadow chancellor George Osborne wants to embed 'behavioural economics' throughout government. This says that policy-makers should 'nudge' people to make particular choices
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Reach Higher is a new initiative aimed at representing more black and ethnic minority staff at senior management level in local government. Simon Ighofose, the first black voluntary director in Leicester city council, explains its mandate
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Are the Conservatives attempting to steal Labour's clothes with new initiatives that encourage third sector organisations to take over services usually delivered by the state - or have they got a new trick up their sleeves?
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1-10 of 98 for Engagement
