Features
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4 Jun 2010With a new anti-discrimination law now in place, it's up to local authorities and public bodies to make sure both staff and users are treated as equals, the trouble is how to monitor ethnic groups
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26 Apr 2010
Political parties still aren't acknowledging the extent of change needed in public services, says Ben Lucas, the head of the 2020 Public Services Trust
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18 Mar 2010
A report by the New Local Government Network has looked in depth at the Total Place initiative and concludes that the government should be realistic about the potential savings and ministers should keep out of local issues
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15 Mar 2010
Frontline staff have been left out of the Total Place process, unions claim. That will have to change if managers want them to collaborate across agencies, says Max Rashbrooke
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11 Mar 2010
The rise of social media or networking has presented problems for politicians on how to engage with a more informed public. Will the next election be won or lost in the blogosphere? No one seems to know, but what is certain is there are votes to be won out there
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News
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23 Feb 2010:
A new report from the Cabinet Office has highlighted the benefits of customer journey mapping when citizens connect with public services. Once authorities have a meaningful insight into how and when its services are accessed, outcomes will invariably become more effecient and cost effective
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