Features
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More choice and more control over services will give disabled people a more personalised support by integrating areas such as housing, employment and community care
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Very few of the government's much-vaunted 'efficiency savings' can be justified by hard evidence, experts say. As a result, they may actually harm services
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There may not be the predicted 'bonfire of the quangos', but they are in for a bumpy ride and a overhaul, which ever party wins the next election. Those that do survive may find themselves merged with others or brought back under central control
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Reports commissioned, recommendations ignored, has been a consistent theme throughout Labour's tenure, writes Eifion Rees, so will a new government or a coalition be any different?
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A new report from the Cabinet Office has highlighted the benefits of customer journey mapping when citizens connect with public services. Once authorities have a meaningful insight into how and when its services are accessed, outcomes will invariably become more effecient and cost effective
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Cutting-edge technology and a change of attitude has seen the public sector significantly improve its customer satisfaction ratings - with the potential to make significant cost savings
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News
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All the talk is of mutuals being the way forward for public services. Tory leader David Cameron is a champion of the idea, and there is interest from local government services - but how would they work?
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Public health has improved but inequalities remain despite billions of pounds invested, a new Audit Commission report reveals
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A survey of senior council managers has revealed that despite financial and social challenges, local authorities remain bullish about the future and are being creative with IT solutions as they strive to deliver 'more for less'
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This week the government's launched its property asset management with a vice admiral at the helm to steer it through the choppy waters currently lapping at Whitehall's shore
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