Features
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The rise of social media or networking has presented problems for politicians on how to engage with a more informed public. Will the next election be won or lost in the blogosphere? No one seems to know, but what is certain is there are votes to be won out there
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A new report from the Cabinet Office has highlighted the benefits of customer journey mapping when citizens connect with public services. Once authorities have a meaningful insight into how and when its services are accessed, outcomes will invariably become more effecient and cost effective
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Cutting-edge technology and a change of attitude has seen the public sector significantly improve its customer satisfaction ratings - with the potential to make significant cost savings
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Delegates and speakers at this year's Guardian Public Services Summit agreed on the need for change, as long as any transformation is carried out skillfully, without confrontation was the underlying message, writes Jane Dudman
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Getting through but getting better. Day Two of the Guardian's public services summit
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News
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Collating data from all sources within the NHS has been the long-term goal, but balancing information governance with the demands of clinicians and frontline medical staff and patient privacy is not easy
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A survey of senior council managers has revealed that despite financial and social challenges, local authorities remain bullish about the future and are being creative with IT solutions as they strive to deliver 'more for less'
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A new online system shared by a trio of councils in the county will make the running of taxi licensing and sreet trading applications more efficient
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